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FAQ

If you cannot find the answers to questions you may have below, please contact me at devaartstudio@devaart.com. I will answer any questions you may have about my artwork. I hope to make your shopping experience a very pleasant one!

How can I find out about your new work?

  • Please sign up to be placed on my email list by clicking on connect.

Bay Photo Lab

  • Bay Photo Lab is the printer who fulfills all of the giclee print orders.
  • Bay Photo Lab received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources!" So now when you send your orders to Bay Photo Lab, you'll not only feel good about getting the best prints and photo products available, you'll also be making a great choice for our environment!
  • Bay Photo Lab - (800) 435-6686 - 6AM to 6PM PST - 920 Disc Drive - Scotts Valley, CA, 95066

Bay Photo Lab Shipping Policy

  • You may read about the printers shipping policy here.
  • You may read about the printers production times here.

What print media is used for reproducing your artwork? 

  • For all of my artwork to be reproduced as giclee art prints you will be able to choose from lustre photo paper, glossy photo paper, Fuji pearl, semi-gloss fine art paper, matte paper, semi-matte paper, watercolor fine art paper, smooth fine art paper, luster fine art paper, textured fine art paper, satin fine art paper, canvas gallery wrap and canvas prints.

Shipping from DevaArt Studio

  • ​I ship my original artwork within 3-5 business days via USPS Priority Mail or UPS Ground. There will be a tracking number and artwork will be insured for its total replacement value.
  • I will email you a tracking number upon shipping artwork.

What is your return policy on original damaged artwork?

  • If your original artwork arrived damaged, please keep ALL packaging materials and the paid receipt. I cannot accept the damaged work without a copy of the paid receipt. Contact me via email ASAP with the following information:
  • Please take a digital photo of the damaged shipping box (only if the box is damaged in some way) and the artwork and attach photo(s) in an email to me. email: devaartstudio@devaart.com.
  • Please include your name, order number and a brief description of the reason for the return.
  • You will have 7 business days to return artwork. You must contact me within those 7 business days.
  • Return shipping cost will be at customer’s expense and the artwork must be insured for the total replacement in case it gets lost during shipping.
  • If the return is accepted, you will receive an email within 24-48 hours confirming that your original damaged artwork return is being processed.

Can original artwork be returned even though it was not damaged?

  • All sales for original art are final.

What packaging materials are used for shipping original artwork?

  • The original artwork that you purchase from me is packaged with the utmost care! I use bubble wrap or something similar and a sturdy cardboard box. I use art paper to wrap the work before using the protective wrap and inserting into package.

Who is responsible for all applicable taxes and duty?

  • Shipping of my original art from the US to Canada: All shipping is from the US and Canadian customers will be responsible for paying all applicable taxes and duty upon receipt of their artwork.  

Will the original art I ordered be ready to hang?

  • All of my original paintings are shipped ready-to-hang and will be delivered to you with attached professional grade hanging wire, nails and mounting hooks.
  • All original paintings are created and/or mounted on birch panels. They will not be framed but are ready to hang like this. I paint the sides and back of each piece and then add acrylic varnish to protect the front, sides and back.

What is the currency in?

  • All pricing is in United States Dollars (USD).

What is the Wall Preview Tool used for?

  • This website supports Augmented Reality to LIVE PREVIEW ART.
  • This means that you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business. To use this feature just look for the "Live Preview AR" button in the lower left-hand corner of every page when viewing any piece of art on this website!

For any other questions about my art, please contact Dee at devaartstudio@devaart.com.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Here is a link to a full description on how my business handles returns: https://deevanhouten.artstorefronts.com/faq

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Here is a link to a full description of the art mediums (archival information) and substrates I use in my original paintings and explanations about my materials I use when mounting an artwork: MEDIUMS: https://deevanhouten.artstorefronts.com/art-mediums SUBSTRATES: https://deevanhouten.artstorefronts.com/substrates

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This website supports AUGMENTED REALITY to LIVE PREVIEW ART

This means that you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business. To use this feature just look for the "Live Preview AR" button when viewing any piece of art on this website!

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DevaArt Studio

I would be happy to answer any questions you have about my art or commissions. Please contact me by filling in the information below and I will respond within 24-48 hours.

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